We begin preparing orders shortly after they are placed. You may request a change within 1 hour of checkout by contacting us at [email protected] or by phone during business hours.

Yes. Once your order is placed, you will receive a confirmation email with your order details.

If an item becomes unavailable, we will contact you with an updated delivery estimate or offer a refund.

Yes. Wholesale is available for selected products from our in-house brands By Lipshop and Living Poetry.
For inquiries, please contact us at [email protected].

You can find all customizable items in our Personalized Gifts category. Many of these products can be tailored with names, initials, or special messages.

Personalized, custom, or pre-order items may require additional preparation time. The estimated processing time is indicated on the product page or communicated after your order.

Personalized or custom-made items cannot be returned unless they arrive damaged or incorrect.

Yes. We offer corporate and event gifting solutions, including personalized products and custom packaging.
Please contact us at:

• Email: [email protected]
• WhatsApp: +30 697 170 808

Yes. You can select the Gift option at checkout, and we will wrap your order beautifully at no extra cost.

Of course. Simply enter the recipient’s address at checkout.

No. Gift orders are shipped without pricing information.

Yes. You can add a personalized message during checkout, and we will include it with your gift.

Yes. You can choose free store pickup at checkout from our store at Dimitriou Vasileiou 13, Neo Psychico.

Customers in Attica can choose between two options:

• Express delivery: 1–2 business days, €7
• Standard delivery via ACS: typically 1–3 business days, €5

• Standard delivery via ACS: typically 1–3 business days
• Shipping cost: €5

Yes. We ship across Europe with DHL.

• Europe: €25
Delivery time: typically 2–5 business days.

Delivery times depend on your location and the product ordered.
Custom, personalized, or pre-order items may require additional processing time.

Once your order is shipped, you will receive a tracking link by email from the courier.

The courier will attempt delivery again or contact you to arrange a new delivery time or pickup.

Yes. You may return eligible items within 14 days of delivery

Returned items must be:

• Unused and in perfect condition
• In original packaging
• With all labels and accessories

Return shipping costs are the responsibility of the customer.
If you request a replacement, Lipshop covers the shipping of the new item.

Please contact us within 14 days at [email protected]. We will arrange the return and cover all shipping costs.

Refunds are processed to the original payment method within up to 15 days after the returned item is received and inspected.

We accept:

• All major credit and debit cards via Viva Wallet
• Klarna
• PayPal

Yes. All payments are processed through secure, encrypted systems to ensure your information remains protected.

Our store is open:

• Monday, Wednesday and Saturday: 10:00 – 18:00
• Tuesday, Thursday and Friday 10:00 – 20:00
• Sunday: Closed

You can visit us at:
Dimitriou Vasileiou 13
Neo Psychico, 15451
Athens, Greece

Yes. We host monthly in-store events, brand activations, and special experiences. Follow us on social media or sign up for our newsletter to stay informed.

We’re happy to help:

Email: [email protected]
Phone: +30 210 6776397
WhatsApp: +30 697 170 8088