Shipping / Returns

At Lipshop, we aim to make your gifting experience smooth, reliable, and beautifully simple—from checkout to delivery and beyond.

SHIPPING 

 

Store Pickup

You can choose to collect your order directly from our store.

Store address:
Dimitriou Vasileiou 13
Neo Psychiko, 15451, Athens
Greece

Store pickup is free of charge.
You will receive a notification when your order is ready for collection.

Domestic Shipping (Greece)

Attica – Express Delivery

  • Delivery time: 1–2 business days
  • Cost: €7

Rest of Greece (via ACS Courier)

  • Delivery time: typically 1–3 business days
  • Cost: €5

International Shipping (Europe)

We ship to European destinations using DHL Express.

  • Estimated delivery: 2–5 business days
  • Cost: €25

Shipping costs are calculated at checkout based on your delivery location.

Order Processing Times

  • Orders are processed Monday to Friday
  • Orders placed on weekends or public holidays are processed the next business day
  • Orders placed before 13:00 (Monday–Friday) are shipped the same day

Please note that processing and delivery times may vary depending on the product.

  • Pre-order items
  • Custom or personalized products
  • Special edition or limited items

may require additional preparation time. In such cases, the estimated processing time will be communicated to you, or stated on the product page.

RETURNS AND REFUNDS

 

Return period

You may return eligible products within 14 days from the date of delivery.

To initiate a return, please contact us at [email protected] with your order number and reason for return.

Return conditions

To be accepted, returned items must:

  • Be in their original packaging
  • Include all labels, tags, and accessories
  • Be in unused condition, suitable for resale
  • Not be worn, washed, or damaged

Returns that do not meet these conditions may not be accepted.

Return shipping costs are the responsibility of the customer.
If you choose to receive a replacement, the shipping cost for the new order is covered by Lipshop.

In-store returns

You may also return eligible items directly to our physical store within 14 days of receiving your order.

Please ensure:

  • The product and packaging are intact
  • You bring the invoice or proof of purchase

Store address:
Dimitriou Vasileiou 13
Neo Psychiko, 15451, Athens
Greece

Damaged or incorrect items

All orders are carefully packaged and shipped in excellent condition. If you receive a damaged or incorrect item, please contact us at [email protected] within 14 days of delivery.

We will:

  • Arrange the return process
  • Cover the return shipping costs
  • Send a replacement or issue a refund

Damaged items must be returned within 14 days of purchase. After this period, replacements may not be possible.

Refunds

Once your return is received and inspected, we will process your refund.

  • Refunds are issued to the original payment method
  • Processing time: up to 15 days

You will receive a confirmation once your refund has been completed.

Need help?

If you have any questions about shipping or returns, our team will be happy to assist.

Email: [email protected]
WhatsApp: +30 697 170 8088