SHIPPING 

 

Can I pick up my order from your store?

Of course! Before the completion of the purchase, you can choose the free option to pick up your order from our store (Dimitriou Vasileiou 13, Neo Psychiko).

Do you ship outside Greece?

Of course! Our wonderful products can be shipped everywhere! We ship worldwide with the help of DHL, shipping costs are calculated upon completion of the purchase, depending on your location!

 Shipping Costs

    • Express Delivery Service – Delivery within Attica (Central, North & South) up to 1-2 business days at a cost of 7 euros
    • Orders within Greece (via ACS courier) with a charge of 5 euros
  • Orders for the rest of Europe (via DHL courier) with a charge of 25 euros
  • Orders outside Europe (via DHL courier) with a charge of 35 euros

What is the delivery time?

All orders are received and shipped from Monday to Friday. Orders placed on weekends or public holidays will be processed the next business day.

For every order placed before 13:00, Monday to Friday, we send your order on the same day. The delivery date of your order depends on the shipping address and the courier company we work with.

RETURNS AND REFUNDS

 

How do I make a return?

You have a period of fourteen (14) days from the date of receipt of your order to return the products you ordered. To return a product, you must send us an email to [email protected]

Products must be returned in their original packaging with labels and any accessories in perfect condition for resale. Therefore, they should not have been worn, washed or in any way damaged.

Return fees are the sole responsibility of the customer. However the costs for your new order are covered by Lipshop.

 

Can I return the products in your physical store?

Of course you can return the products in our physical store, provided it is within 14 days of receipt of your order, the product and its packaging are intact, and you have the invoice document.

 

What do I do if I receive damaged products?

All products are carefully packaged and shipped in excellent condition. However, if you receive a damaged product or the product is not what you ordered, please contact us at [email protected] and we will arrange everything, provided it is within 14 days of receipt of your order. We must receive any damaged products within 14 days of purchase. We cannot replace a damaged items after 14 days from when the item was purchased. 

We will refund your money within 15 days to your credit card.

The shipping costs in this case for the return of the damaged products are covered by us.